Privacy Policy

Privacy Policy

Effective as of October 8, 2025

Introduction

We, at Mama si Autismul (hereinafter referred to as "the Site," "we"), are committed to protecting the privacy of our visitors and customers. This privacy policy explains how we collect, use, and protect your personal data when you use our site, accessible at: https://www.mamasiautismul.ro. We process your data in accordance with the General Data Protection Regulation (GDPR).

Who We Are

Our website address is: https://www.mamasiautismul.ro. The site is operated by the company KARISMA SOLUTION COMPANY SRL, with the following identification data:

  • Registered Office: Str. Theodor Palady nr.47 Sect.3, Bucharest
  • Work Point Address: Str. Theodor Palady nr.47 Sect.3, Bucharest
  • Trade Register Registration Number: J40/2112/2017
  • Unique Registration Code (CUI): 37099060

What Data We Collect and Why

a) Comments:

When you leave a comment on the site, we collect the data displayed in the comments form, your IP address, and browser type to help with spam detection.

b) Contact and Registration Forms:

When you use the contact or registration forms on the site, we collect the data you provide, such as your name, email address, and any other information in your message. We use this information to respond to your requests and provide support.

c) When you create an account or purchase from our store (WooCommerce):

When you make a purchase or create an account on our site, we will ask you to provide information, including your name, billing address, shipping address, email address, phone number, and payment details (such as credit card information). We use this information for the following purposes:

  • To send you information about your account and order.
  • To respond to your requests, including refunds and complaints.
  • To process payments and prevent fraud.
  • To set up your account in our store.
  • To comply with legal obligations, such as calculating taxes.
  • To improve our store's offerings.

d) Affiliate Program (Affiliates):

If you register as an affiliate, we collect additional data to manage your account, including your name, email, and payment details (such as your PayPal account) so you can receive commissions. We also use cookies to track referrals from your link.

e) Cookies:

We use cookies to store information about visitor preferences and to improve the user experience. For example, our store uses cookies to track the contents of your shopping cart. If you register as an affiliate, cookies are used to track referrals. You can choose to disable cookies from your browser settings.

f) Analytics:

We may use analytics services, such as Google Analytics, to collect information about how visitors use our site. This data is anonymous and helps us understand user behavior to improve the site.

Who We Share Your Data With

We do not sell your personal data to third parties. However, we share your data with trusted third parties to help us operate the site and serve you, including:

  • Payment Processors (e.g., Stripe, PayPal): To process your purchases. We do not store your credit card details on our servers.
  • Courier Companies: To deliver your orders.
  • Analytics Service Providers (e.g., Google Analytics): To understand how the site is used.
  • Anti-spam Services: To protect the site.

How Long We Retain Your Data

  • Comments: The comment and its metadata are retained indefinitely.
  • Registered Users: We keep their personal profile information as long as their account is active.
  • Store Orders (WooCommerce): We keep order data for 10 years for tax and accounting purposes.
  • Affiliate Data: We keep it as long as their account is active and for accounting purposes.

What Rights You Have Over Your Data

Under GDPR, you have the following rights over your data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request the correction of any inaccurate data.
  • Right to erasure: You can request the deletion of your personal data, noting that we cannot delete data we are obliged to keep for administrative, legal, or security purposes.
  • Right to restriction of processing: You can request to restrict how we use your data.

To exercise any of these rights, please contact us by email at: suport@mamaautism.com.

Where Your Data is Sent

Your data may be transferred to and stored on servers located outside your country or outside the European Union (e.g., web hosting servers or payment processors). We ensure that any data transfer is done securely and in accordance with data protection laws.

How We Protect Your Data

We take security measures to protect your personal data, including the use of SSL/HTTPS encryption, enforcing strong password policies, and restricting access to personal data to authorized employees only.

Updates to the Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on this page. We encourage you to review this page periodically.

Thank you for your understanding!